Customer ServiceWarranty and Returns Information
All warranty claims and returns must be pre-approved. In order to obtain an approval, you must complete the 
RMA Form and fax it to 305-436-9510 ATTN: CUSTOMER SERVICE along with a copy of the original Invoice. Please allow 24 hours for processing.
*** DO NOT RETURN ITEMS WITH OUT AN APPROVAL – THEY WILL BE REFUSED ***
Compaq/HP Warranty
RMA''s will be issued for DOA products only within 15 days of Invoice date.
- After 15 days, Warranty Repair Return Approvals will be issued.
- Once repaired, we will ship the unit back to you at your expense.
Acer Warranty
- In the U.S. Acer Warranty is direct through Acer.
- Contact Acer at (800) 816-2237
- Warranty is 90 days from date of invoice.
- Acer will ask you to fax a copy of your invoice to prove it is within the 90 day warranty.
- Outside of the U.S. Escada will process warranty on your behalf.
- Contact Escada Customer Service (305) 436-8520
- Warranty is 90 days from date of invoice.
- Fax a completed RMA form and a copy of your invoice with the part # & serial # to prove it is within the 90 Day
Warranty to fax # (305) 436-9510.
Help Us to Help You! Your Customer Service team can be reached at:
305-436-8520 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Links to some useful information: